Last updated: October 23, 2026
We want you to be happy with every purchase. If something isn't right, here's how we'll help.
Returns within 30 days
You can return most items within 30 days of delivery, provided they're unused and in their original packaging with all parts and documents.
Non-returnable items
- Gift cards, eGift cards and memberships
- Opened skin care, supplements and personal care products
- Opened oral care items, such as mouth tape and retainer accessories
- Used pet beds, toys, collars, leashes and grooming tools
Damaged, faulty or incorrect items
Contact us within 7 days of delivery with your order number and a photo. We'll replace the item or refund you in full, including the original shipping cost, and pay for the return.
How to return an item
- Email info@bigoffershop.com or call +1 717-909-3400 with your order number (beginning with BOF-) and the items you're returning.
- We'll reply within one business day with a return authorization and the return address.
- Pack your items securely and send them with tracking.
Return shipping costs
If you're returning an item because you changed your mind, the return shipping cost is yours and the original shipping charge isn't refunded.
Refunds
We inspect returns within 3 business days of receiving them and refund your original payment method. Your bank may take 5 to 10 business days to process it. Refunds reflect any promo code discount, and cash on delivery orders are refunded by bank transfer or check.
Exchanges
Would you like a different item instead? Let us know when you start your return and we'll arrange it.
Questions?
Call +1 717-909-3400, email info@bigoffershop.com or use our contact form.